Out Of The Mouths of Babes - The Big Three

Thursday, January 22, 2009 by Element Three
Recently, I was listening to yet another story about bailing out the auto-industry. I'm sure I don't know enough about situation to have an authoritative opinion. However, I get a little annoyed when I think about how The Big Three have murdered their own brands by not listening to the consumers in their market.

Curious about the reach of automaker brand awareness, I conducted a very quick, highly unscientific survey with my 10-year old son. He's a pretty perceptive little guy (don't all parents think that about their kids), watching t.v., using the Internet, observing his environment. So, I asked him to rate his overall impression of automaker brands on a 10-point scale, 1 being truly awful and 10 being amazing. I presented the names randomly and as blandly as I could as to not influence him.

My son's highest three automaker brands were Honda, Toyota and Volkswagen at 8 points. His bottom three were Chrysler at 2 and GM and Ford at 3. This from a 10-year old...one who might be buying a car (used perhaps) in a little over 5 years.

Based on this one tiny data point, I venture to say that even if the The Big Three survive, they have a very big marketing and PR job to do to repair the trust in their brands. Beyond that, they have a lot of work to do on their organizations and products to support any claim they may make in said marketing and PR.

What do you think?

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